+ Do I need to get out of my car?

All of our exterior express wash services are performed while you remain in the comfort of your own vehicle. If opting for full service cleaning or detailing, you will only need to exit the vehicle after the exterior wash portion is complete.

+ How often should I wash my car?

Although the Bay Area is known for its temperate climate, encounters with bird droppings, insects, tree sap, road tar and other environmental contaminates are inevitable and can quickly cause permanent damage to your vehicle’s finish if not removed as soon as possible. Major automakers recommend washing your car weekly to maintain its appearance and increase longevity.

+ What is your clean car guarantee?

At Jack’s Car Wash, we take pride in each and every service we perform. Whether it rains, you happen to hit a puddle on the way home, or notice an area in need of extra attention, we will be happy to rewash your vehicle at no charge within 48 hours of your first service.

+ What are these yellow spots, and why didn’t they come off?

Those pesky yellow spots that can cover your car, especially in the summer, are actually bee droppings. The most frustrating part about these spots is that they also contain bee wax, which is resistant to most carwash cleaning compounds. Although they seem to come right off with your fingernail, some cars can contains hundreds of these little spots, and there is no easy way to remove all of them at once. Our best advice is to have your car washed as soon as you notice these spots on your paint. The longer they have a chance to settle on your paint, the harder they are to remove, especially if they have been exposed to bright sunlight. If these are a constant problem where you park, we recommend joining our Unlimited Wash Club and washing your vehicle regularly.

+ Why are there still water spots on my vehicle?

Water spots are calcium deposits left behind after your vehicle comes in contact with water from sprinklers or a garden hose. If these spots are not removed before the sun comes in contact with them, they will most likely not come off during the standard wash process. If left untreated for an extended period of time, they can actually cause permanent damage to the clear coat. Fortunately, Jack’s Car Wash & Detail offers specialized services to remove these spots in a majority of cases. Just ask any one of our team members and they will be happy to provide you a quote for removal.

+ Why is there still bird/insect residue on my car after the wash?

If your vehicle happened to be an exceptional target for these nuisances, it might be necessary to wash it a second time. If this happens, just let any one of our team members know (if we don’t bring it to your attention first) and we will be happy to make those arrangements. Both bird droppings and insects contain chemicals which can permanently damage paint if not removed right away. There are cases where permanent etching is noticeable after a wash, and this is not correctable with a re-wash. In some cases, we may be able to polish the affected area for an additional charge, or in severe cases may require a visit to an automotive paint specialist.

+ Is it safe to wash my Tesla at your car wash?

Absolutely! We wash dozens of Tesla’s each and every day and all of our team members are trained on the various nuances of operating and cleaning all Tesla Models.

+ Are you able to wash convertibles?

Yes! Our wash equipment is completely safe for all types of convertible tops. If your car is ok to drive on a rainy day, it will be just fine through the car wash.

+ My dealer told me I never need to wax my car, is this true?

Definitely not! All vehicle clear coat finishes must be waxed regularly for maximum longevity. Most “lifetime” sealants sold by new car dealers have requirements hidden in the fine print which require regular applications of a “renewer” in order to maintain the protection and associated warranty. Much like sunscreen, even the best waxes and sealants on the market must be reapplied regularly.

+ Do you accept credit cards?

Jack’s Car Wash & Detail accepts all major credit cards including Visa, MasterCard, American Express and Discover.